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Frequently Asked Questions

When will I receive my merchandise?
Unfortunately due to product shipping delays, we are unable to send your pre-purchased merchandise with enough time to guaranteed delivery prior to the Nike Melbourne Marathon Festival. Please note: Your purchase will...

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If I change my mind about the merchandise item/s I ordered can I get a refund?
We do not offer refunds for change of mind. Please ensure you check the sizing charts and choose carefully before placing your order. You are welcome to come exchange your item for something else at the Official Merch...

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Are COVID-19 vaccinations mandatory to compete this year?
The safety of all participants, staff and community is our number one priority. While we currently do not require participants to be vaccinated for Covid-19, any future COVID-19 vaccination or related requirements for...

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I accidentally entered the wrong details on my registration, what do I do now?
If you need to change your registration details, you can do so via the ‘My Events Portal’. Please log back into your registration and select to ‘Edit Registration Information.’ If you need to update your email address...

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I requested a transfer from 2021 to 2022, how do I redeem this?
Everyone who was approved for a 2021 to 2022 transfer should have received an email from us on March 8 with instructions on how to redeem their entry. We required participants that could not compete in the 2021 NMMF t...

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Are there cancellation fees if I withdraw?
Withdrawal requests made before 11:59pm August 3 2022 will receive a refund minus the admin fee as shown below. Event Category  Admin Fee Marathon $30 Half Marathon $30 5km $15 10km $15 Withdrawal reques...

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How can I upgrade or downgrade my Event?
A $10 admin fee will be charged for all upgrade / downgrade requests. This will be charged on top of the price difference for upgrades, the price difference will not be refunded for downgrades. FOR EVENT CHANGES MADE ...

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