Frequently Asked Questions
If I change my mind about the merchandise item/s I ordered can I get a refund?
We do not offer refunds for change of mind. Please ensure you check the sizing charts and choose carefully before placing your order.
You are welcome to come exchange your item for something else at the Official Merch...
I accidentally entered the wrong details on my registration, what do I do now?
If you need to change your registration details, you can do so via the ‘My Events Portal’. Please log back into your registration and select to ‘Edit Registration Information.’ If you need to update your email address...
Are there cancellation fees if I withdraw?
Withdrawal requests made before Friday 26th September * will receive a refund minus the admin fee as shown below.
If you did not purchase bib postage, your refund will be processed automatically.
*If you did purchase ...
How can I upgrade or downgrade my Event?
A $10 admin fee will be charged for all upgrade / downgrade requests. This will be charged on top of the price difference for upgrades, the price difference will not be refunded for downgrades.
FOR EVENT CHANGES MADE ...