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Frequently Asked Questions

If I change my mind about the merchandise item/s I ordered can I get a refund?
We do not offer refunds for change of mind. Please ensure you check the sizing charts and choose carefully before placing your order. You are welcome to come exchange your item for something else at the Official Merch...

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I accidentally entered the wrong details on my registration, what do I do now?
If you need to change your registration details, you can do so via the ‘My Events Portal’. Please log back into your registration and select to ‘Edit Registration Information.’ If you need to update your email address...

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I requested a transfer from 2022 to 2023, how do I redeem this?
Everyone who was approved for a 2022 to 2023 transfer should have received an email from us with instructions on how to redeem their entry. We required participants that could not compete in the 2022 NMMF to fill out ...

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Are there cancellation fees if I withdraw?
Withdrawal requests made before 11:59pm August 7 2023 will receive a refund minus the admin fee as shown below. Event Category  Admin Fee Marathon $40 Half Marathon $40 5km $25 10km $25   Withdrawal requ...

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How can I upgrade or downgrade my Event?
A $10 admin fee will be charged for all upgrade / downgrade requests. This will be charged on top of the price difference for upgrades, the price difference will not be refunded for downgrades. FOR EVENT CHANGES MADE ...

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