Frequently Asked Questions
If I change my mind about the merchandise item/s I ordered can I get a refund?
As each product in this range is exclusive and produced in drops, rather than an ongoing product assortment, there are no refunds or exchanges available for change of mind.If you want to get in touch regarding your or...
I accidentally entered the wrong details on my registration, what do I do now?
If you need to change your registration details, you can do so via the ‘My Events Portal’. Please log back into your registration and select to ‘Edit Registration Information.’ If you need to update your email address...
Are there cancellation fees if I withdraw?
Withdrawal requests made before Friday 25th September * will receive a refund minus the admin fee as shown below.If you did not purchase bib postage, your refund will be processed automatically.*If you did purchase bi...